If your order arrives damaged, we are sorry! The only way to report a damaged item is to email customer service with photos of the damaged item. Once we review your email, we will either issue a return label to ship the item back or we will issue a full or partial refund. If the item is still in stock we can also send a replacement.
Please email photos to firstname.lastname@example.org
DO NOT CALL as all damage claims must be submitted via email with photos. We will not respond to voicemails pertaining to returns as this process must be filed exclusively through email.
We review emails and damage claims Monday-Friday, 10am-4pm. Please give us 48 hours to respond.