FAQS

 

Sales & Promotions

Do you offer discount codes or have sales?

Yes! New customers who join our email list will receive a welcome discount code for their first order. Please visit the home page and scroll down to the bottom to add your email to the list! 

We also send weekly emails announcing new arrivals, sales, and special promotions. Joining our email list is the best way to stay informed!

Can I get a price adjustment?

We strive to offer the best value possible. At this time, we’re unable to offer price adjustments on prior purchases. Thank you so much for your understanding!

  • All sales are final during Black Friday and Cyber Monday promotions. 

Back in Stock Notifications

How do I get notified when an item is back in stock?

If an item is sold out, simply enter your email address or phone number on the product page to be notified when it becomes available again. Once the item is restocked, you’ll receive an alert. If it sells out again, you’ll need to sign up for notifications again.

Click HERE to view items coming back in stock!

Cancellation Policy

How do I cancel my order? 

  • Cancellation requests are not guaranteed, as orders are often processed quickly. We will always do our best to process this request! Please contact us for more information

  •  Pre-order items cannot be canceled once they have been charged

Shipping Information

How long will it take for my order to ship?

  • Most orders ship within 3–5 business days ( holidays can affect this time )

  • Custom items ship within 2–6 weeks

What are your shipping rates?

  • Flat rate shipping: $12.99

  • Complimentary shipping on orders over $150 (before tax).  If, after an order is partially returned, the order value kept by customer is under $120, the $12.99 shipping cost will be deducted from the return. 

  • CHECKOUT + FREE RETURNS $4.98 ( Optional ) -  Click HERE for more information.

 

Please note : shipping fees and return insurance are non-refundable                             

How will I know my order has shipped?

When your order ships, we will send tracking details via email so you can follow the progress all the way to your door! 

Please note : Final sale items, shipping fees and return insurance are non-refundable 

How will my order be shipped?

Orders ship via UPS, FedEx, or USPS. We’ll keep you updated every step of the way with email notifications.

How can I change my shipping address after placing my order?

  • If you need to update your shipping address, please CONTACT US immediately with the correct information. We will do our best to intercept your order before it ships; however, address changes cannot be guaranteed once processing has begun.

  • If your order has already shipped before the address could be updated, we recommend contacting the carrier directly using your tracking information to request your order gets redirected to the preferred address.

  • If your package is returned to sender, a refund will be issued once the order is received and processed by our warehouse.

What if my tracking says delivered but I didn’t receive my package?

Carriers sometimes mark packages as delivered 1–3 days before they actually arrive.

If you have checked around your property and with neighbors and still haven’t received your package after three days, please file a claim directly with the carrier. They will be able to provide updated information on the whereabouts of your package. In some cases, once a claim has been filed and reviewed, the carrier may issue a credit for the cost of your order.

Click HERE for more information on our lost or stolen package policy.

Returns & Refund Policy 

Please click HERE for complete details on our Returns & Refund Policy.

We offer 14-day returns on eligible items, starting from the date of delivery.

Please note : Final sale items, shipping fees and return insurance are non-refundable 

We kindly ask that you package your return in its original packaging to ensure it arrives safely back to us. Returns will be processed once your item(s) have been received and inspected. 

$4.98 Return Label (Optional)

We offer an (optional) Return Label for $4.98 when you choose CHECKOUT + FREE RETURNS If purchased, this includes a prepaid return label in case you decide to return your item(s).

This can only be used on eligible items, this cannot be used for items that are marked FINAL SALE 

Please note : If you choose to checkout with STANDARD CHECKOUT you will be be responsible for shipping costs in the event of a return. 

Order Issues & Claims

If there are any issues with your order, we will always make it right. Whether your item arrives damaged, defective, missing, or incorrect,  you have 14 days from delivery to reach out with an inquiry. Click HERE to start a claim or contact us directly. Our team will review your inquiry and arrange the best possible solution. We are here to help!

  Contact us.  :   Returns & Refund Policy