Frequently asked questions
Most orders: 3-5 Business Days
Furniture: Ships freight & depends on location. Normally 3 weeks. Most freight companies will contact you to set up delivery.
Drop Ship Items: ID One Piece Shelf, One Piece Circular Shelf, Circle top Tray and Glass Hurricanes and Cylinders ship from a separate location & typically take 5-7 business days.
Pre order ship dates are estimated. These times are based on the date that we estimate the item will arrive at our warehouse and are not exact dates. We always do our best to put the most accurate date possible based on the information we have from our manufactures and shippers.
Periodically we offer coupon codes. When you join our email list, we email you a first time code, and throughout the year we will email special sales and discounts. Our codes can expire at any time, but we are not obligated to honor codes that have expired or have been inactivated.
Please contact customer service immediately via email and then by phone, Monday-Friday 9am-5pm. It is not always possible to intercept packages once orders have been placed and we make no guarantee that we can change it.
If you placed an order and would like to add something to it, our system will automatically combine unfulfilled orders placed within 24 hours. Once you place the order, you will receive an email form us telling you that your orders were combined and that we refunded $12 shipping on the second order.
If an item is sold out, but we know that we’ll be carrying it again in the future, there will be an option to sign up for an email notification. When the item comes back in stock, you’ll get an email the minute we restock it. If an item sells out again & you missed it, sign up again.
We ship all of our orders with Fedex and USPS. If you get an email that says “delivered” but it didn’t show up, please wait 3-5 days to see if it arrives. Check with your neighbor, check your mailbox and around your property. If it does not show up, file a missing package claim with USPS or FEDEX on their websites and reference your tracking number. If you believe that your package has been stolen, file a police report with your local police department. Most packages do show up, so check with neighbors and around the sides of your house to make sure that it was delivered to the correct location.
Almost all of our home décor ships directly from our warehouse in Castle Rock, Colorado. Some of our larger furniture or shelving units ship directly to you from other locations within the US.
We source our products from all over the world. Our candles and many of our signs are made here in the US, and others are made overseas in countries such as India, China, Indonesia, Spain and Vietnam.
QUESTIONS ABOUT RETURNS
You may return any unwanted or unused items in their original packaging within 30 days of purchase . Once we receive your returned item, a refund for the returned item will be credited back to your account .
WE DO NOT ISSUE RETURN LABELS OR PAY FOR RETURN LABELS ON UNWANTED ITEMS. You may take your return to the shipping carrier of your choice and return it to:
701 Topeka Way Unit C
Castle Rock, CO 80109
PLEASE MAKE SURE THAT YOUR FIRST AND LAST NAME ARE ON THE RETURN LABEL. NO PAPERWORK NEEDED .
DAMAGES: If your item arrived damaged or you received an incorrect item, please email email@example.com with photos of the damaged or incorrect item and we will respond within 48 business hours. You are not responsible for these items and we will either issue a refund, discount or have you send back the item . DO NOT CALL as this process must take place exclusively through email. We will not respond to voicemails regarding damaged items.
Please have integrity and be honest about your returns. If there is a mistake on our end or if an item is damaged in shipping, we will issue a refund, discount or return label . We appreciate your business and the joy of your home is our delight !
If you need to return an item, you have 30 days from the date of delivery to do so. Please return your items with any original packaging or tags. Please carefully package fragile items so that they don't arrive to us damaged. Once we receive your unused and undamaged items, we will issue a refund on the method of payment used to place the order.
WE DO NOT PROVIDE RETURN LABELS or PACKING SLIPS. WE DO NOT REFUND SHIPPING CHARGES OR PAY FOR RETURN SHIPPING.
Please take your package to FEDEX, USPS or UPS or another carrier of your choice. Make sure that your name is on the return label so that we can match it with your order when it arrives to our warehouse.
Ship Returns to:
701 Topeka Way
Castle Rock, CO 80109
If your order arrives damaged, we are sorry! The only way to report a damaged item is to email customer service with photos of the damaged item. Once we review your email, we will either issue a return label to ship the item back or we will issue a full or partial refund. If the item is still in stock we can also send a replacement.
Please email photos to firstname.lastname@example.org
DO NOT CALL as all damage claims must be submitted via email with photos. We will not respond to voicemails pertaining to returns as this process must be filed exclusively through email.
We review emails and damage claims Monday-Friday, 10am-4pm. Please give us 48 hours to respond.