Frequently asked questions
Most orders: 3-5 Business Days
Furniture: Ships freight & depends on location. Normally 3 weeks. Most freight companies will contact you to set up delivery.
Drop Ship Items: ID One Piece Shelf, One Piece Circular Shelf, Circle top Tray and Glass Hurricanes and Cylinders ship from a separate location & typically take 5-7 business days.
Pre order ship dates are estimated. These times are based on the date that we estimate the item will arrive at our warehouse and are not exact dates. We always do our best to put the most accurate date possible based on the information we have from our manufactures and shippers.
Periodically we offer coupon codes. When you join our email list, we email you a first time code, and throughout the year we will email special sales and discounts. Our codes can expire at any time, but we are not obligated to honor codes that have expired or have been inactivated.
Please contact customer service immediately via email and then by phone, Monday-Friday 9am-5pm. It is not always possible to intercept packages once orders have been placed and we make no guarantee that we can change it.
Each order is automatically charged a $12 flat rate shipping charge. Please make sure to add everything that you want in one order as we are unable to combine orders once they’ve been placed.
If an item is sold out, but we know that we’ll be carrying it again in the future, there will be an option to sign up for an email notification. When the item comes back in stock, you’ll get an email the minute we restock it. If an item sells out again & you missed it, sign up again.
We ship all of our orders with Fedex and USPS. If you get an email that says “delivered” but it didn’t show up, please wait 3-5 days to see if it arrives. Check with your neighbor, check your mailbox and around your property. If it does not show up, file a missing package claim with USPS or FEDEX on their websites and reference your tracking number. After you have done this , email firstname.lastname@example.org and let us know so that we can try to expedite the process once you’ve initiated the claim.
Almost all of our home décor ships directly from our warehouse in Parker, Colorado. Some of our larger furniture or shelving units ship directly to you from other locations within the US.
We source our products from all over the world. Our candles and many of our signs are made here in the US, and others are made overseas in countries such as India, China, Indonesia, Spain and Vietnam.
QUESTIONS ABOUT RETURNS
You may return any unwanted, undamaged and unused items in their original packaging within 30 days of receiving your items. We do NOT pay for return shipping or provide return labels.
Please ship your unwanted and undamaged items to:
Interior Delights Returns
10980 North Pine Drive
Parker, CO 80134
We are here to help! Please email orders@interiordelights with photos of your damaged item and packaging so we can determine the next steps. Great customer service is our priority and if an item was damaged in shipping we take necessary steps to ensure you get a replacement on your item.