Return & Refund Policy
Cancellation Policy
We kindly encourage customers to review all order details and shipping information carefully before completing their purchase. Orders cannot be canceled, changed, or modified once they have been placed. If you have any questions prior to ordering, our team is always happy to help!In limited cases where a cancellation request can be accommodated a non-refundable processing/restocking fee will apply.
Please contact us for more information
Return Policy
- We offer 14-day returns on eligible items, starting from the date of delivery.
To initiate a return, please click HERE and follow the steps in our return portal. You will be able to purchase a return shipping label during this process. Once completed, your label and detailed return instructions will be sent directly to your email.
Please note : Final sale items, shipping fees or orders returned outside our 14 day policy are non-refundable
IMPORTANT : We kindly ask that you return your item(s) in their original packaging to ensure they arrive safely. Once received and inspected, we will process your return accordingly. If an item is not properly packaged for safe return, or if it is returned used, damaged, or in unsellable condition, a refund will not be issued.
We appreciate your understanding and encourage you to contact us prior to returning an item if you have any concerns.
Final Sale Items
The following items are FINAL SALE and not eligible for return or refund :
Clearance items : Furniture : Rugs : Custom art : Chandeliers : Purchases made during Black Friday and Cyber Monday
Order Issues & Claims
If there are any issues with your order, we will always make it right. Whether your item arrives damaged, defective, missing, or incorrect, you have 14 days from delivery to reach out with an inquiry. Click HERE to start a claim or contact us directly. Our team will review your inquiry and arrange the best possible solution. We are here to help!
- Click HERE for more information on our lost or stolen policy
Price Adjustments
At this time, we’re unable to offer price adjustments on prior purchases. Thank you so much for your understanding!