FAQS

 

Sales & Promotions

Do you offer discount codes or have sales?

Yes! New customers who join our email list will receive a welcome discount code for their first order. Please visit the home page and scroll down to the bottom to add your email to the list! 

  • We also send weekly emails announcing new arrivals, sales, and special promotions. Joining our email list is the best way to stay informed!

Can I get a price adjustment?

We strive to offer the best value possible. At this time, we’re unable to offer price adjustments on prior purchases. Thank you so much for your understanding!

  • All sales are final during Black Friday and Cyber Monday promotions. 

Back in Stock Notifications

How do I get notified when an item is back in stock?

If an item is sold out, simply enter your email address or phone number on the product page to be notified when it becomes available again. Once the item is restocked, you’ll receive an alert. If it sells out again, you’ll need to sign up for notifications again.

Click HERE to view items coming back in stock!

Pre-Order Information

 

When will my Pre-Order ship?

When you add a pre-order item your cart will display the Estimated Ship Date for that item. This is the date we currently expect the item to ship from our warehouse. 

  • Please note: This is an estimated time and arrival dates can change. If you ordered other ( In stock ) items those will be shipped separately. 

What is the payment policy?

We do not charge your payment method at the time you place your pre-order. Your card will only be charged when your item is ready to ship. 

* Placing multiple pre-order items : 

When placing an order that includes multiple pre-order items, please note that payment processing occurs when the first pre-order item in the order becomes available and is approved for fulfillment.

If an order contains several pre-order products and one item becomes available before the others, the system will charge the customer’s card for the entire order at that time, including any items that are still awaiting inventory.

Orders will then move into our fulfillment workflow once the payment has been successfully processed.

ADDITIONAL PRE ORDER ITEMS WILL BE SHIPPED WHEN THEY ARRIVE.

Can I update my payment method?

Yes. Through your Customer Portal link in your confirmation email, you can:

  • Update your payment method

  • Pay early if you prefer

  • Manage or cancel your pre-order (prior to being charged)

Can I cancel my pre-order?

You can cancel your pre-order any time before your card has been charged.

You can cancel by:

  • Contacting our customer support team, or

  • Clicking the Customer Portal link in your confirmation email, selecting Edit Order, and choosing Cancel Pre-Order

Please note : Once a pre-order has been charged, it cannot be canceled.

How will I receive updates?

All communication, tracking details, and updates regarding your pre-order will be sent to you via email. Please ensure your email address is entered correctly at checkout.

Cancellation Policy

How do I cancel my order? 

  • Cancellation requests are not guaranteed, as orders are often processed quickly. We will always do our best to process this request! Please contact us for more information

  •  Pre-order items cannot be canceled once they have been charged

Shipping Information

How long will it take for my order to ship?

  • Most orders ship within 3–5 business days (holidays can affect this time)

  • Custom items ship within 2–6 weeks

What are your shipping rates?

  • $14.99 Flat rate shipping on  orders $9.99-$99.99
  • 0
  • $16.99 Flat rate shipping orders $100-$149.99
  • 0
  • 0
  • CHECKOUT + FREE RETURNS $4.98 ( Optional ) -  Click HERE for more information.

 

Please note : Final sale items, shipping fees and $4.98 return label are non-refundable                      

    How will I know my order has shipped?

    When your order ships, we will send tracking details via email so you can follow the progress all the way to your door! 

    • Orders ship via UPS, FedEx, or USPS. We’ll keep you updated every step of the way with email notifications.

    How can I change my shipping address after placing my order?

    • If you need to update your shipping address, please CONTACT US immediately with the correct information. We will do our best to intercept your order before it ships; however, address changes cannot be guaranteed once processing has begun.

    • If your order has already shipped before the address could be updated, we recommend contacting the carrier directly using your tracking information to request your order gets redirected to the preferred address.

    • If your package is returned to sender, a refund will be issued once the order is received and processed by our warehouse.

    What if my tracking says delivered but I didn’t receive my package?

    Carriers sometimes mark packages as delivered 1–3 days before they actually arrive.

    If you have checked around your property and with neighbors and still haven’t received your package after three days, please file a claim directly with the carrier. They will be able to provide updated information on the whereabouts of your package. In some cases, once a claim has been filed and reviewed, the carrier may issue a credit for the cost of your order.

    • Click HERE for more information on our lost or stolen package policy.

    Returns & Refund Policy 

    Please click HERE for complete details on our Returns & Refund Policy.

    • We offer 14-day returns on eligible items, starting from the date of delivery.

    Please note : Final sale items, shipping fees and $4.98 return label are non-refundable  

    • We kindly ask that you return your item(s) in their original packaging to ensure they arrive safely. Once received and inspected, we will process your return accordingly. Please note that items marked as final sale or returned outside of our return policy will NOT be refunded. We appreciate your understanding and encourage you to reach out to our customer service team prior to returning an item if you have any concerns.

    $4.98 Return Label (Optional)

    We offer an (optional) Return Label for $4.98 when you choose CHECKOUT + FREE RETURNS If purchased, this includes a prepaid return label in case you decide to return your item(s).

    This can only be used on eligible items, this cannot be used for items that are marked FINAL SALE 

    Please note : If you choose to checkout with STANDARD CHECKOUT you will be responsible for shipping costs in the event of a return. 

    Order Issues & Claims

    If there are any issues with your order, we will always make it right. Whether your item arrives damaged, defective, missing, or incorrect,  you have 14 days from delivery to reach out with an inquiry. Click HERE to start a claim or contact us directly. Our team will review your inquiry and arrange the best possible solution. We are here to help!

    • Click HERE for more information on our lost or stolen policy 

      Contact us.  :   Returns & Refund Policy