FAQS

Frequently asked questions

 

How long will it take to get my order?  Most orders ship within 3-5 days from our warehouse in Indiana. Please note that holidays may affect processing and shipping times. EXTRA TIME Is needed if you are ordering custom art, lighting, rug or furniture collections. Please allow an extra 2-4 weeks depending on the item, these items require extra care and preparation before shipping. 

How will my order be shipped? Your order will be shipped via UPS, FedEx, or USPS and we'll keep you updated every step of the way through email notifications. 

How can I change my address after my order has been placed? If you need to change your shipping address please CONTACT US  immediately with the correct shipping address and we will do our best to intercept your order before it ships. 

What if my tracking information says that an order was delivered but I did not receive my item?  Delivery carriers will sometimes mark an order as delivered and then show up 1-3 days later.  If you have checked with your neighbors and you have not received your package after three days, please file a claim with the carrier directly and go to our claims portal to begin the claims process along with our policy on lost or stolen packages 

 

 

What if my item arrives damaged? Please know that we will always make it right! If there is an issue with your order you can start a claim by logging into your account using your email to Start a Claim . Our team will review your claim right away and arrange the best solution—whether that’s a return, replacement, or refund. 

What is the $4.98 charge? If you selected CHECKOUT + FREE RETURNS when checking out, You'll enjoy free return shipping label in case you decide to send your items back. If you chose our STANDARD CHECKOUT option you can still return your items within our 14 day policy. In this case, a return label will be provided, and you will be responsible for the cost of the return shipping label.  CLICK HERE TO VIEW OUR FULL RETURN POLICY 

How to I start a Return or Exchange? You have 14 days from the date of delivery to return your items for a refund,  replacement or store credit. Click HERE to start a return or exchange. Please note - shipping and package protection fees will not be refunded in the event of a return. Return Policy 


 

 

Can I get a price adjustment?  We strive to offer our customers the best value possible. If you notice a lower price for an item you purchase within 14 days of placing your order, we are happy to honor a one-time price adjustment, provided that your order has not yet shipped. PLEASE NOTE : Price adjustments are not available on  Black Friday promotions 

Do you offer discount codes or have sales?  Yes, If you are a new customer and join our email list you will receive a discount code for your first order. We send a weekly email announcing new arrivals and sales. This is the best way to be informed of promotions, sales and discounts. 

How do I get notified when an items is back in stock?
If an item is sold out on the website and you would like to get notified when it is back in stock, fill out your email address or cell phone number.  Once this item is restocked, an alert will trigger to notify you.  If you miss out, you will need to sign up again.

 

 

 

Where do orders shipped from? All of our orders ship from the United States.  Our main warehouse is now located in Indiana, but some orders ship from our other locations in Texas, Mississippi, Colorado or California. 

Where are your products made?
Many of our products are made in India, Indonesia, China Spain and Vietnam. Our signature candles are hand poured in the United States and some products are made by local artisans. 

Can I order online and pickup in the shop? 
We are no longer able to offer local pickup.  We have expanded our warehouses outside of Colorado and unfortunately this means we can no longer offer this option.


For any other questions, feel free to contact us here - we're happy to help!