FAQS

How long will it take to get my order? Most orders ship within 7-12 Business days. Orders shipped from our warehouse in Indiana. 

PLEASE NOTE : orders placed during the holidays may require extra time to ship. You will receive an email with tracking details as soon as your order ships.

How will my order be shipped? Your order will be shipped via UPS, FedEx, or USPS and we'll keep you updated every step of the way through email notifications. 

What if my tracking information says that an order was delivered but I did not receive my item?  Delivery carriers will sometimes mark an order as delivered and then show up 1-3 days later.  If you have checked with your neighbors and you have not received your package after three days, please file a claim with the carrier directly and go to our claims portal to begin the claims process along with our policy on lost or stolen packages 

What if my item arrives damaged? Please know that we will always make it right! If there is an issue with your order you can start a claim by logging into your account using your email to Start a Claim . Our team will review your claim right away and arrange the best solution—whether that’s a return, replacement, or refund. 

Can I get a price adjustment?  We strive to offer our customers the best value possible. Price adjustments are not available on Black Friday promotions.

Do you offer discount codes or have sales?  Yes, If you are a new customer and join our email list you will receive a discount code for your first order. We send a weekly email announcing new arrivals and sales. This is the best way to be informed of promotions, sales and discounts.

How do I get notified when an items is back in stock? If an item is sold out on the website and you would like to get notified when it is back in stock, fill out your email address or cell phone number.  Once this item is restocked, an alert will trigger to notify you.  If you miss out, you will need to sign up again.